Returns & Exchanges

At Dismount Bike Shop, we want to ensure you are completely satisfied with your gear. If your purchase doesn't meet your expectations, you can return or exchange unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal or contact our support team with your order number and the details of the item you wish to return.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in new, resellable condition.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned gear, we will process your refund to the original payment method or ship out your requested exchange item.